Delivery info
Delivery times
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Free next working day delivery with 1 hour time slot and text updates
- You can order until 8pm Monday - Friday for free next working day delivery to nearly all of England and Wales. For locations further from our hub, our cut off is 5pm for free next working day delivery and for Isle of Man, Channel Isles, Scilly Isles, Shetland, Hebrides and Northern Ireland, we will try our hardest, but the free delivery service is likely to be an extra day. Please follow this link to see a map of delivery cut offs and times.
- There are additional delivery options on the one page check out including timed morning and weekend deliveries for most products (available until 5pm Monday - Friday).
- We use a premium carrier to deliver all orders. For most orders the premium carrier notifies you of a one hour timed delivery slot, provides realtime tracking of your driver and sends text updates.
Returns info
No quibble returns if you change your mind
- If you change your mind within 30 days of buying a tool, not a problem (assuming the tool has not been used and is in its original packaging) - email us at [email protected] or call us on 0333 004 3000 and we’ll arrange a collection. Once the tool is received back, we will refund the cost of the tool less a £6 collection charge.
- If the tool is faulty within 30 days of buying it, we will arrange for its collection at no cost to you and supply a replacement.
- If the tool is faulty after 30 days of buying it, and before the expiry of the manufacturer’s warranty, we will guide you through the manufacturer’s warranty process.
Manufacturers’ warranties
- 2 year warranty - for full information click here
- Warranty claims: Please contact the national Black & Decker warranty agent, Sallco, directly on 02380737355 for free nationwide collection and return
- Find your nearest service agent - click here
- 1 year warranty can be extended to 3 years (2 years for Batteries/Chargers) by registering the tool online within 30 days of purchase. For full information click here
- To register your tool for extended warranty click here
- Warranty claims: Call Bosch direct to arrange warranty repair Tel: 0344 736 0109 or use the online collection service
Bosch Garden Tools
- 2 year warranty - for full information click here
- Sign up for free 3 year warranty - click here
- Warranty claims: Call Bosch direct to arrange warranty repair Tel: 0344 736 0109 or use the online collection service
Bosch Green - DIY
- 2 year warranty - for full information click here
- Sign up for free 3 year warranty - click here
- Warranty claims: Call Bosch direct to arrange warranty repair Tel: 0344 736 0109 or use the online collection service
- 1 or 2 year warranty - for full information click here
- 1 year warranty - for full information click here
- 1 year warranty can be extended to 3 years (on qualifying products) by registering tool online within 30 days of purchase. For full information and to register your tool click here
- Warranty claims all tools except lasers: Please contact the national Dewalt warranty agent, Sallco, directly on 02380 737355. Dewalt tools under warranty are eligible for free nationwide collection and return
- Warranty claims on Lasers: Please contact the national Dewalt warranty agent, Global Surveyors Group, directly on 01942 896244. Dewalt tools under warranty are eligible for free nationwide collection and return
- Find your nearest service agent - click here
- 1 year warranty can be extended to 3 years (on qualifying products) by registering tool online within 3 months of purchase. For full information and to register your tool click here
- Warranty claims: Please contact Fein directly to arrange warranty repair Tel: 01327 308730
- Register your Festool tool within 30 days of purchase for the Festool Warranty all-inclusive offer
- 14 day money back guarantee – If you are not entirely satisfied with the tool within 14 days of your purchase date (and provided the machine is lightly used, in original packaging and complete with full contents as sold), simply contact Howe Tools and we’ll collect the tool carriage paid for a full refund.
- 1 year warranty can be extended to 3 years (excluding Batteries/Chargers) by registering tool online within 30 days of purchase. For full information and to register your tool click here
- Warranty claims: Please request a collection from Festool via their online portal or call them on 01284 760 791
- Replaced in the event of theft – If your tool is stolen and you registered your purchase with Festool within 30 days of purchase you can take advantage of the Festool replacement tool service for an excess fee. Full Ts&Cs
- Festool Help line – Contact Festool directly to get all your questions answered quickly whether it’s advice, support, or repairs they are happy to help. Tel: 01284 760 791 or email them at [email protected]
- 1 year warranty can be extended to 3 years (excluding Batteries/Chargers & Petrol products) by registering tool online within 30 days of purchase. For full information and to register your tool click here
- Warranty claims: Please contact Hikoki directly to arrange warranty repair Tel: 01908 660 663
- 1 year warranty
- Warranty claims: Please call Karcher direct to arrange warranty repair Tel: 01295 752 082
- 1 year warranty can be extended to 3 years by registering the tool online within 30 days of purchase, subject to the following conditions:
- the tool is CE marked and was purchased on or after 1st July 2012
- the tool is not an Air Compressor/ Air Tool, a Battery/ Charger, an Accessory, or a Petrol or Production Tool - To register your tool for extended warranty click here
- Warranty claims: Please request a collection from Makita using their returns form. Alternatively, you can speed the process up by taking the tool to your nearest approved Makita Area Service Agent. You can find your nearest agent here. When searching for your nearest agent on the website you will need to select the "Service - Electric" tick box for a power tool warranty claim, or the "Service - Garden Machinery" tick box for a garden tool warranty claim. Please contact Howe Tools should you need any assistance.
- 1 and 3 year warranty link: https://www.metabo.com/uk/en/
info/service/declaration-of-warranty/ - Warranty claims: Call us on 0333 004 3000 and we will arrange for the product to be returned to Metabo for inspection.
- 1 year warranty
- Warranty claims: Please contact Howe Tools who will arrange collection of the tool for repair by Numatic
- 1 year warranty: can be extended to 3 years (2 years for Batteries/Chargers) by registering the tool online within 30 days of purchase. For full information and to register your tool click here
- Warranty claims: Call us on 0333 004 3000 and we will arrange for the product to be returned to Panasonic for inspection.
